Microsoft, we're motivated and inspired every day by how customers use Microsoft software to find creative solutions to business problems, develop breakthrough ideas, and stay connected to what's most important to them.Microsoft run the business in much the same way, and believe for five business divisions offer the greatest potential to serve our customers. They are:Windows & Windows Live Division, Server and Tools: Software server products, services and solutions, Online Services Division: Consists of an online advertising platform with offerings for publishers and advertisers, and online information offerings such as Bing and the MSN portals and channels, Microsoft Business Division: Includes the Microsoft Office suites, desktop programs and servers, Entertainment and Devices Division: Consists of the Xbox video game system.
You have unique experiences, skills and passions—and we believe you can bring them all to Microsoft for a rich, rewarding career and lifestyle that will surprise you with its breadth and potential. Just imagine the excitement and satisfaction of what you can do, where you can go, and the difference you can make with the resources of Microsoft behind you.Developer Evangelist Job - Jakarta, ID
Cloud Computing is the next step toward ubiquitous and pervasive computing for the world. The Windows Azure Platform is Microsoft’s strategic focus and our leading Platform-As-A-Service offering. Join the worldwide Azure ISV team in the Developer and Platform Evangelism (DPE) organization in recruiting key ISVs to develop their applications on our cloud platform.
The DPE team is looking for a Developer Evangelist (DE) who demonstrates 80% technical expertise backed with 20% business development experience. As a member of the Azure ISV team, you will be responsible for identifying, driving, and closing Azure ISV opportunities in your region. You will help these partners bring their cloud applications to market by providing architectural guidance and deep technical support during the ISV’s evaluation, development, and deployment of the Azure services. This position entails evangelizing the Windows Azure Platform to ISV partners, removing roadblocks to their deployment, and driving partner satisfaction.
In this role, you would be responsible for:
The DPE team is looking for a Developer Evangelist (DE) who demonstrates 80% technical expertise backed with 20% business development experience. As a member of the Azure ISV team, you will be responsible for identifying, driving, and closing Azure ISV opportunities in your region. You will help these partners bring their cloud applications to market by providing architectural guidance and deep technical support during the ISV’s evaluation, development, and deployment of the Azure services. This position entails evangelizing the Windows Azure Platform to ISV partners, removing roadblocks to their deployment, and driving partner satisfaction.
In this role, you would be responsible for:
- Developing and deployment of high quality, commercially available applications in your region
- Ongoing evangelism of the Windows Azure Platform
- Demonstrating technical subject matter expertise to scope projects, architect design solutions, and resolve issues
- Effective opportunity pipeline development and management with accurate forecasting
- Creating Azure opportunity development plans compatible with overall Microsoft account management strategies
- Ensuring synchronization between the Microsoft field teams to drive Azure’s presence in top ISV opportunities
- Deployments of Azure applications that reinforce Microsoft’s business value, including TCO and ROI evidence
- Delivering on sales readiness activities and metrics
- Understanding the Microsoft field model and how best to integrate with the broader sales organization
- Delivering ongoing market and competitive insights to the business group
The ideal candidate will have:
- Deep understanding of cloud computing technologies, business drivers, and emerging trends
- Minimum of 7 years of experience in Enterprise software consulting and development
- Knowledge of solution development practices and a track record of working closely with large development teams
- Strong knowledge of Enterprise IT solutions and Internet services
- Proven record of growing new businesses and building technical relationships with senior executives
- Exceptional leadership skills and community building
- Exceptional decision-making, conflict resolution, and follow through
- Results driven; strong analytical skills with exceptional verbal and written communication
- BS/BA degree, Masters in Computer Science preferred
Online application click here
PTU/Enterprise Partner Lead Job - Jakarta, ID
PTU/Enterprise Partner Lead Job - Jakarta, ID
Job Category: Sales
Focuses on adding value to Microsoft by extending Microsoft account and opportunity teams’ efforts via well-managed and growing relationships with Alliance partners to drive yearly revenue targets and long-term revenue opportunities. The success of the business relationships with partners is measured by the scalability partners bring and the resultant revenue from EA renewals and net new opportunities.
Job Role:
- Manage the relationships between Microsoft and the assigned portfolio of partners, including managing the relationship externally towards the partners and internally across the various team members working or interacting with these partners
- Develop a comprehensive partner portfolio strategy that sets the vision and direction for partner segmentation, selection, engagement and a plan to close gaps, and readiness, and incorporates inputs from the ATU, STU, BMO, PST and Services.
- Develop and implement an execution plan for PSPs with Solution PAMs.
- Prioritize obstacles impacting the PTU and EPG business and work with management and peers to remove/mitigate.
- Advise EPG Leads on a regular basis what improvements to the Ent. Partner business will bring about most value to EPG.
- Analyze data related to partner opportunities, partner attach rates, partner engagement metrics, partner demand generation, partner-led opportunities and related revenue."
- Execute the business plan component for PTU alignment with the business using common processes and systems including: SAW, PTU Playbook, etc…...
- Integrate with the EPG ROB of the business and drives PTU integration with EPG leader and XTU/PST peers
- Contribute in XTU pipeline and opportunity/deal reviews with Leadership team members.
- Meet regularly (formally and informally) with ATU, STU, PST, Services, BMO/BG and DPE Leads to ensure orchestration and optimization goals are being met.
- Research and spend time understanding partner markets, partners in the market and partner business models.
- Align with each PAM’s PSP portfolio on when and with whom the Ent. Partner Lead will engage at each partner.
- Drive personally owned Partner PSP(s).
- Assist in sales execution process as requested by Solution PAMs.
- Regularly share the PSP portfolio with PAMs and XTU management on how quota will be retired.
- Drive executive relationships with partner counterparts in managed partner accounts. Regularly meet with Solution PAMs and jointly diagnose the health of each partner in the ecosystem.
- Gauge partner health across the Ent. Parnerteam and determine go-forward actions to execute (increase, de-select, invest, etc.)
- Track execution across multiple partner capacity initiatives (readiness, marketing, resourcing, etc.).
- Provide inputs and feedback to BGs, Industry and PTULT on partner ecosystem solutions working/not working in the local geography.
- Drive Solution PAMs to create, manage and execute partner readiness plans, and measure as needed.
- Lead and/or contribute to PEBRs.
Qualifications:
- 5 – 8 years of related experience
- No supervisory or management experience is required. Extensive experience in sales/ business development is required.
- Bachelor degree, MBA is preferred
- Sales and partner management, complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, TAS – Target Account Selling, etc.), sales methodologies (equivalent to MSSP), broad evangelism through events (presentation skills), negotiation, financial analysis, Line of Business applications, business process consulting or automation, CRM (Siebel or other), industry-specific certifications (as and if applicable)
- Executive consulting, business development or sales position within an IT Consulting or Services company
- Consulting, business development or sales position in a competing or partner company
- Experience working in a partner business model is desired
Annuity Lead Job - Jakarta, ID
Service Delivery Manager Job - Jakarta, ID
Division: Sales
The required key competences are Sales and Relationship Management related to a thorough understanding of MS volume licensing offerings. The Annuity Lead adds value by negotiating licensing agreements that maximize long-term revenue and enhance the customer experience. It is a sales role that requires an ongoing working relationship with customers and close cooperation with CIAM (Corporate Inside Account Managed) and CPM (Corporate Partner Managed) segment field Sales Management and the Business Desk. The Annuity Lead role is primarily focused on the EA (Enterprise Agreement) lifecycle, including New and Renewal negotiations. This includes helping customers to understand how to purchase, renew and maximize the licenses for their Microsoft technology solutions. Success in the role includes hiring, coaching, developing a team of Licensing Sales Specialists whose objective is to grow the licensing annuity business, closing deals within guidance, and increasing customer satisfaction. The success is measured by meeting or exceeding Sales objectives – whilst developing a strong Organization Health Index - such as: EA (and Select & Select Plus): revenue, penetration, renewals, revenue recapture, up sell / cross sell (BPOS, Enterprise Application Platform) and Services.
The Annuity Lead plays a critical role hiring, coaching and developing a team of sales professionals whose key accountabilities are to:
- Provide volume licensing expertise within the sub / district / region. This includes mastering Program and Product Licensing scenarios focused principally on EA, EAS (EA Subscription) and Select Plus offerings.
- Perform a Sales role, including:
- Contributing to the overall account plan by developing approriate licensing strategies to further grow revenue and annuity penetration,
- Developing and selling licensing solutions by driving customer licensing proposals and
- Negotiating with customers to maximize contract value and Customer Satisfaction, whilst simplifying the licensing experience for the customer and driving for “right licensing”. - Manage external and internal relationships, including
- Customers (procurement customer engagement, aligning Microsoft’s total value proposition to procurement levers.
- Field (Field enablement - link licensing solutions with subsidiary targets)
- Partners (Partner Enablement - in conjunction with PAM role: driving LAR self-sufficiency)
Qualifications:
- 5 – 8 years of related experience
- Bachelor degree, MBA is preferred
- Sales and partner management, complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden, TAS – Target Account Selling, etc.), sales methodologies (equivalent to MSSP), broad evangelism through events (presentation skills), effective marketing tactics, negotiation, financial analysis, CRM (Siebel or other)
Service Delivery Manager Job - Jakarta, ID
Division: Services & Support
Service Delivery Manager (Premier)
Do you enjoy working with large Enterprise customers and understand what it takes to achieve the highest levels of customer satisfaction? Can you spot the trends in customer technical support use and use this knowledge to make them more efficient and effective? Does understanding a broad range of Microsoft products and being an expert at describing their value interest you?. Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement. The value the SDM brings to the customer is successful operation and optimum productivity and hence realization of value of Microsoft products. Some of key measures of success for Premier services that TAM brings to Microsoft is increased customer satisfaction, reduced support costs and optimum adoption of Microsoft product and Premier services.
The Service Delivery Manager (SDM) provides support delivery management through Premier support and services designed to improve customer IT operation health and their People and Process maturity. The SDM is a key long term, relationship based, customer facing support role. Also, the SDM supports and leads the opportunity management for support and consulting delivery business of the Microsoft services and acting as single point of contact for all delivery coordination across Microsoft support and services.
The key aspect of this role includes
- Business Service Introduction and Review - Plan and review services orientation (Premier Support and consulting) on ITIL Framework. Demonstrated experience of articulating, documenting and running monthly and quarterly business reviews with CXO level is key aspect of this function.
- Strategic Planning and Business Management - The SDM is required to participate in some of the group budgeting and planning exercises internally and externally and will have the shared goals for few key Premier delivery matrix.
- Service Delivery Management - Improve customer health through service delivery, pro-active planning and execution. Align the customer’s IT and business needs (vision and mission) to MS service portfolio through consultative and preventive advice (ITIL framework). Work across 8 to 10 public and private sector assigned accounts and diagnose/stabilize/educate on service delivery “Improvement points”.
- Opportunity Management- During joint planning exercise with accounts, sales, global and other business units the SDM contributes and identifies the Premier delivery opportunities and translates them into clear set of goals and actions.
- Coach/ Mentor - The SDM will act as a coach and mentor to his/her regional sales, delivery and other business units in recommending Premier and MCS services portfolio aligned to Premier Service Delivery Methodology. A good balance of business and people leadership behaviors are attributes of this role
- Relationship Management - Experience in Enterprise/ Public Sector account is must. Partner with customer’s unit (CSM, IT Team) and MS teams (Sales, consulting, operations team) to keep client satisfaction high while maintaining revenue and profitability. Apply interpersonal and stake holder management skills to vast set of audiences (IT units to Business Heads) internally and externally.
Product and Technology experience
- Given the role requires working with broad set of IT staff including IT Operations team, the candidate must have knowledge of wide range of Microsoft and other technologies within Industry recognized IT operations. Must be aware of the multiple components of a core IT environment (Telecom, Network, Desktop, Messaging, Database, App. Layer etc). Awareness of Govt. Taxation, educational systems and planning experience will be helpful.
- Problem/ Incident Management - Manage reactive support delivery issues on diverse scope/products and work along with Internal/external technical support and other units within Microsoft to drive issue resolution on agreed scope. Maintain high customer experience and satisfaction throughout the problem resolution. Use incident trends to align preventive activities.
Qualifications
- 12-15 years of related experience in enterprise support delivery and product consulting services in a client facing role is must.
- Demonstrated experience of presenting to CXO level and managing 2-5 million USD worth of support and consulting accounts is must.
- Project Management skill is mandatory. PMP Certification is added advantage.
- ITIL Service Mgmt. or Practitioner level certification is must.
- BA/ BS degree in Computer Science, Engineering.
- Candidate must have excellent presentation and communication (speaking/writing) skills.
- Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise , Value Selling.
Pre-requisites
- The role may require up to 20% travel for job related work (Domestic or International).
- This is a day-shift job, however a candidate may have to work extended hours during Critical Problem Management.
