Lowongan APC by Schneider Electric

APC by Schneider Electric, a global leader in critical power and cooling services, provides industry leading product, software and systems for home, office, data center and factory floor applications. Backed by the strength, experience, and wide network of Schneider Electric’s Critical Power & Cooling Services, APC delivers well planned, flawlessly installed and maintained solutions throughout their lifecycle. 

Through its unparalleled commitment to innovation, APC delivers pioneering, energy efficient solutions for critical technology and industrial applications. In 2007, Schneider Electric acquired APC and combined it with MGE UPS Systems to form Schneider Electric’s Critical Power & Cooling Services Business Unit, which recorded 2008 revenue of 2,6 billion (including APC-MGE sales of $3.7 billion) and employed 12,000 people worldwide. APC solutions include uninterruptible power supplies (UPS), precision cooling units, racks, physical security and design and management software, including APC‘s InfraStruxure architecture, the industry’s most comprehensive integrated power, cooling, and management solution. Schneider Electric, with 114,000 employees and operations in 100 countries, achieved sales of 18,3 billion in 2008. All trademarks are the property of their owners.

POSITIOIN : ID-INSIDE SALES REPRESENTATIVE SERVICE

Requirements
• Minimum GCE ‘O‘/ ‘N‘/ ‘A‘ Levels or Diploma holders ( S1 – Degree Holder in Electronics or Electrical )
• Minimum 2 -3 years sales administration or customer service experience
• Customer service skills (telephone, problem-solving and resolving complaints)
• Good verbal communication skills; able to communicate to all levels, both internal and external customers
• Proficient in MS office Word, Excel and PowerPoint
• Able to work independently
• Self-motivated and possess the ability to multi-task
• Strong organising skills is a must

Responsibilities
Report to ID-Service Sales Manager – Sales Manager – Channel

This position would support the Service Sales Manager in identify, mining and preparing adhoc job quotation for the installed base of APC-MGE and providing sales support to the SG-Sales Manager - Channel to achieve the targeted sales revenue and growth goals. The person is also responsible to manage and ensure the installed base are updated with newly installed components / services and assists with activities associated with the assigned distribution and reseller accounts including administrative activities related to channel marketing.

This position works with the following key internal parties:
• Customer Care Centre (CCC)
• Client Relationship Executive – Distributor
• Client Relationship Executive – Channels
• Solution Engineers
• Country Sales Team
• Country Service Team
• Regional Channel Team
• Marketing Team
• Order Management Team
• Finance Team

Job Activities:
1. Service Sales Support
• Provide Inside Sales support to Field Service Engineers / Channel & Direct Sales team to mine APC-MGE Installed base for Ad hoc / Repair / Services jobs
• To carry out simple site survey if necessary prior to quotations generation for ad hoc job
• To churn out quotations for ad hoc jobs / services to clients promptly
• To follow-up closely with the clients to ensure closure to the ad hoc services requested by clients / resellers / partners
• To liaise with third parties service provider to provide competitive pricing to win the deal
• Identify new services to be incorporated into the service contract to increase revenue
• Working closely with the service operation team to ensure high service delivery to client’s expectation
• Working closely with channel / direct sales team to maximise coverage to clients disty / resellers and promote services sales
• Assist in contract renewal of installed APC-MGE base
2. Reporting
• Use reporting tools (e.g., Siebel, Lotus Notes) as the source and archive for all data, actions, commitments, and tracking of business
• Other Adminstrative work

Channel Sales Support Job Description

• Assist channel team in handling or inbound enquiries from channel partners including distributors, resellers and retailers
• Support and coordinate all channel sales activities
• Develop close relationships with assigned distributors and partners to promote APC products and achieve silver and gold partner sales targets
• Initiate and develop access into new accounts by calling out, creating contacts, and mapping the account, finding opportunities 
• Develop and maintain existing channel relationships by continuously harnessing contacts, sponsorships and opportunities within the account 
• Make outbound telephone calls to manage and drive sales through a designated list of tier channel partners
• Support channel team in filtering and routing leads
• Assist in registering opportunities from partners
• Generate quotes and proposals
• Tracking orders from distributors and coordinate with order management team
  2. Channel Marketing Support
  • Provide support in all channel events and help liasing with external agencies and contractor
  • Monitoring and helping to follow through all channel programs and promotions
  • Assist in all communication to channels including new product launches, transitions, price changes, etc.
  3. Channel Training Support
  • Support in organizing and scheduling training for channel partners
  • Monitor required certification and competency for channel partners are met
  • Ensuring all resources are in place for all training
  4. Reports & contracts
  • Follow up and consolidate all reports from partners
  • Ensure all require contracts are in place 

If you find the jobs suitable to your skills and expertise,
please submit your resume to  - hiro@rimbunjob.com